The ClayPhil Trash District is pleased to announce that it has secured a new five (5) year contract extension with Republic Services effective July 1, 2020.

FAQs - Frequently Asked Questions

  • Q: Is there an app to access my Republic Services account 24/7?

    A: Visit www.republicservices.com to sign up for online access or to download the app onto your cell phone.

  • Q: Why did I get billed twice, one by Clay and one by Republic for September 2020?

    A: There was an accidental billing that overlapped the month of September. Credit for payments received by Clay Twp for September 2020 will be applied to the Republic billing cycle of December,January, February.It will not be applied to the current September, October, November 2020 Republic Billing cycle.

  • Q: If I paid for the year in advance in January 2020 why did I receive a bill from Republic?

    A: A price increase occurred on the July, August, September 2020 invoice from Clay Township, your credit covered the increase. The remaining credit is being transferred/applied to your new Republic billing of December, January and February. The remaining credit will not apply to the first Republic billing of September, October and November 2020.

  • Q: Why did I get a bill from Republic?

    A: The Clay Phil trash district has signed a new agreement with Republic that began on July 1, 2020, which detailed a transfer of the billing program from Clay Township to Republic Services.

    Republic Services began invoicing on September 1,2020, which is for September, October and November 2020. Clay Phil customers are required to pay the new invoice to Republic Services. Clay Township will no longer be sending billing invoices or accepting payment.

  • Q: Can I continue to allow my trash bill to be assessed to my property taxes instead of paying the bill direct?

    A:You will no longer be permitted to allow your trash invoice to be assessed to your taxes. Late payments to Republic Services will be sent to collections.

  • Q: Where's my Senior Discount?

    A:It is the responsibility of the Clay Phil customer to notify Republic Services when a property owner reaches age 65 to have the discount applied to your account. There is no feature that will apply the senior discount retroactively on prior invoices.

  • Q: Who do I contact when I have billing, account questions or any other trash related issues?

    A: You must contact Republic Services at 937-268-8110; please submit payment to:

    Republic Services #260

    PO Box 9001099

    Louisville, KY 40290-1099

  • Q: Is there Republic Services information available on the Clay Township website?

    A: Yes, there's information dedicated to the trash district for residents to review, located under the Public Works tab.

  • Q: What do I do if my bill is automatically paid from my bank?

    A: It is the Clay Phil trash customer's responsibility to contact their own financial institution to direct payment to Republic Services and no longer send to Clay Township Offices. Clay Township Offices are returning any payment received to the customer and NOT forwarding the payment to Republic.

  • Q: What if I dropped a payment into the drop box at Clay Township?

    A: Clay Township will return that check to the customer.

  • Q: What if I sell my property, what should I do?

    A: It is the Clay Phil customer's responsibility to  contact Republic Services to notify of the change in ownership and close the account.

  • Q: If I own rental property what is my responsibility as the owner/landlord of the property in regards to trash service?

    A: Republic will be billing the trash service to property owners ONLY. Property owners are responsible for paying the trash invoice at all times. This means that if a property is rented/leased/vacant/being remodeled the landlord must continue to pay the invoice. Renters/Leasees of property will not be permitted to open trash accounts in their name for the property that they rent or lease.

  • Q: Why have I not been receiving a trash bill and now I have received my first one?

    A: Republic Services are performing audits on the Clay Phil district account and may have discovered that you should have an open account on that property per trash district requirements.

  • Q: If I am a renter am I required to open up a trash district account?

    A: The trash invoices are sent to the property owner/landlord.

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  • Q: Is there an app to access my Republic Services account 24/7?

    A: Visit www.republicservices.com to sign up for online access or to download the app onto your cell phone.

  • Q: Why did I get billed twice, one by Clay and one by Republic for September 2020?

    A: There was an accidental billing that overlapped the month of September. Credit for payments received by Clay Twp for September 2020 will be applied to the Republic billing cycle of December,January, February.It will not be applied to the current September, October, November 2020 Republic Billing cycle.

  • Q: If I paid for the year in advance in January 2020 why did I receive a bill from Republic?

    A: A price increase occurred on the July, August, September 2020 invoice from Clay Township, your credit covered the increase. The remaining credit is being transferred/applied to your new Republic billing of December, January and February. The remaining credit will not apply to the first Republic billing of September, October and November 2020.

  • Q: Why did I get a bill from Republic?

    A: The Clay Phil trash district has signed a new agreement with Republic that began on July 1, 2020, which detailed a transfer of the billing program from Clay Township to Republic Services.

    Republic Services began invoicing on September 1,2020, which is for September, October and November 2020. Clay Phil customers are required to pay the new invoice to Republic Services. Clay Township will no longer be sending billing invoices or accepting payment.

  • Q: Can I continue to allow my trash bill to be assessed to my property taxes instead of paying the bill direct?

    A:You will no longer be permitted to allow your trash invoice to be assessed to your taxes. Late payments to Republic Services will be sent to collections.

  • Q: Where's my Senior Discount?

    A:It is the responsibility of the Clay Phil customer to notify Republic Services when a property owner reaches age 65 to have the discount applied to your account. There is no feature that will apply the senior discount retroactively on prior invoices.

  • Q: Who do I contact when I have billing, account questions or any other trash related issues?

    A: You must contact Republic Services at 937-268-8110; please submit payment to:

    Republic Services #260

    PO Box 9001099

    Louisville, KY 40290-1099

  • Q: Is there Republic Services information available on the Clay Township website?

    A: Yes, there's information dedicated to the trash district for residents to review, located under the Public Works tab.

  • Q: What do I do if my bill is automatically paid from my bank?

    A: It is the Clay Phil trash customer's responsibility to contact their own financial institution to direct payment to Republic Services and no longer send to Clay Township Offices. Clay Township Offices are returning any payment received to the customer and NOT forwarding the payment to Republic.

  • Q: What if I dropped a payment into the drop box at Clay Township?

    A: Clay Township will return that check to the customer.

  • Q: What if I sell my property, what should I do?

    A: It is the Clay Phil customer's responsibility to  contact Republic Services to notify of the change in ownership and close the account.

  • Q: If I own rental property what is my responsibility as the owner/landlord of the property in regards to trash service?

    A: Republic will be billing the trash service to property owners ONLY. Property owners are responsible for paying the trash invoice at all times. This means that if a property is rented/leased/vacant/being remodeled the landlord must continue to pay the invoice. Renters/Leasees of property will not be permitted to open trash accounts in their name for the property that they rent or lease.

  • Q: Why have I not been receiving a trash bill and now I have received my first one?

    A: Republic Services are performing audits on the Clay Phil district account and may have discovered that you should have an open account on that property per trash district requirements.

  • Q: If I am a renter am I required to open up a trash district account?

    A: The trash invoices are sent to the property owner/landlord.